Course Description

The heart of any quality system is documentation. Documents tell you how and when to perform tasks, and they also serve as a permanent record that the tasks were completed. In this course, you will learn the purpose and types of documentation used in a quality system.

By the end of this course, you will be able to

• Identify the levels of documentation in a quality system

• Describe the purpose of a policy

• Describe the purpose of a procedure

• Describe the purpose of a work instruction

• Define document control

• Describe a technical manual

• Identify the benefits of electronic data interchange

Estimated completion time (hours): 0.9