Course Description

Producing quality products costs money. Where the company spends money producing quality products is an indicator of their commitment to the customer and to the long-term sustainability of the company.

By the end of this course, you will be able to:

• Define the cost of quality

• Categorize quality activities into one of the four classifications of quality

• Differentiate between prevention and appraisal costs

• Explain the difference between internal and external failure costs

• Describe the Six Sigma quality system

Estimated completion time (hours): 0.9