Course

Communication Skills COM-2002

Self-paced

$22 Enroll

Full course description

Course Description

Effectively managing conflict requires good communication skills.

By the end of this course, you will be able to

• Describe the importance of communication skills

• List the common types of listening

• Define empathetic listening

• Describe the guidelines for empathetic listening

• Describe the process of empathetic listening

• Describe the mirroring technique of feedback

• Define “I” statement

Estimated completion time (hours): 1.8